320 Service and Warranty

Countries we ship to with Exception

We have a few countries that we can ship to, but we can not honor our full warranty. With these countries while we will still repair monitors under warranty the purchaser will be responsible for shipping charges to and from Smallhd for the repairs. The countries are listed below. If your country is on the list please contact support so they can create the order for you. Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Belize, Bolivia, Botswana, Brazil, Bulgaria, Burundi, Cameroon, Central African Republic, Chad, Chile, Congo, Cook Islands, Costa Rica, Djibouti, East Timor, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, French Guiana, French Polynesia ( Tahiti ), Gabon, Gibraltar, Guatemala, Guyana, Honduras, Hungary, Ivory Coast, Kiribati, Lesotho, Macedonia, Madagascar, Malawi, Maldives, Marshall Islands, Micronesia, Morocco, Mozambique, Namibia, New Caledonia, Nicaragua, Norfolk Island, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Poland, Reunion Island, Rwanda, Samoa, Seychelles, Slovakia, Solomon Islands, South Africa, Suriname, Swaziland, Tanzania, Tonga, Tunisia, Tuvalu, Uganda, Vanuatu, Venezuela, Wallis and Futuna Islands, Zambia, Zaire, Zimbabwe.

What is your warranty policy?

SmallHD electronic devices come with a one year limited hardware warranty. The limited hardware warranty covers defects in materials and workmanship of our products. DP1(x) Warranty – 1 Year DP4 Warranty - 1 Year DP6 Warranty - 1 Year Warranty specifics: Warranty period begins on date of shipment Warranty is non-transferable; products not purchased directly from SmallHD or SmallHD approved affiliates and distributors do not qualify for warranty coverage. The customer shall be responsible for paying shipping charges required to return products to SmallHD for warranty repair. SmallHD shall pay for shipping of repaired products to the customer. Dead Pixel Policy: 2 or more dead pixels warrants a LCD replacement under the standard SmallHD warranty. What is not covered by our warranty: Problems resulting from accidents, abuse, or misuse Problems resulting from electrical power source issues 3rd-party servicing not authorized by SmallHD Failure to follow product instructions Water damage Scratches to the body or panel that occur as part of normal use

What is the warranty policy on the SmallHD battery?

SmallHD Battery Replacement Policy

As per our documentation, SmallHD batteries are warranted for 6 months from the date they are shipped. We have updated our policy to provide a sliding scale based on battery age.

Battery Age

0-6 months: 100% refund + Free world wide shipping

6-9 months: Issue $50 Store Coupon for each, customer pays shipping for new new batteries

9-12months: Issue $25 Coupon for each battery, customer pays shipping

> 12 months no refund

Do you have any warranty exceptions?

Yes we do, If you live in a Country that we do not normally ship to, and you do purchase our products, please know that while we will still honor our Warranty, we WILL NOT pay for any shipping to or from SmallHD for Warranty Repairs.

How do I get the Extended Warranty?

Extended Warranties

You can now purchase an extended warranty from our website using this link http://www.smallhd.com/Store/Upgrades and scrolling to the bottom of the page to select your monitor type.

While your SmallHD monitor already comes with a 12 month limited hardware Warranty, this Extended Warranty will provide 24 months of that same Warranty coverage from your original date of purchase. Which is an additional 12 months of coverage!

Once you place your order you will receive an email within 24 hours of your completed transaction, which will guide you through the Extended Warranty Activation process. This is a simple process where you will need to enter your monitors serial number and a few other pieces of information to activate your warranty.

How do i return a monitor for repair?

Carefully repack your monitor (preferably in its original box with the original custom packing foam) DO NOT ship monitor with any accessories! SmallHD will not be responsible for any additional damage that happens to the monitor while in transit. Using your choice of shipping method, insure and ship the repackaged monitor to the following address: SmallHD, LLC Attn: (Insert Return Authorization Number) 118 Mackenan Dr, Suite 400 Cary NC 27511

What is not covered by our warranty?

Problems resulting from accidents, abuse, or misuse Problems resulting from electrical power source issues 3rd-party servicing not authorized by SmallHD Failure to follow product instructions Water damage Scratches to the body or panel that occur as part of normal use

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